IS Development Process

IS Development Process

Thursday, June 26, 2008

Classes on MIS for the week 22nd June to 27th June

We have discussed the enterprise applications, IT infrastructure.
The enterprise applications discussed include
  • SCM
  • CRM
  • KMS
The 7 different components of IT infrastructure were discussed. The contemporary hardware and software trends, including the computing techniques was included.

The main intention was to familiarize the general trends in hardware and software. You are expected to know the different IT players in the market in the different related fields.
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3 comments:

DAVIS THOMAS said...
This comment has been removed by the author.
July 4, 2008 at 9:46 AM
DAVIS THOMAS said...

Thanks a lot for the pain you have taken to make the class more interactive , and we welcome the idea
of updating ourself to the latest trends, in our class hours.

DAvis

July 4, 2008 at 9:47 AM
DAVIS THOMAS said...

CRM Software
Sales Force Automation

* Contact management
Contact management software stores, tracks and manages contacts, leads of an enterprise.
* Lead management
Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.

eCRM or Web based CRM

* Self Service CRM
Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
* Survey Management Software
Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.

Customer Service

* Call Center Software
* Help Desk Software

Partner Relationship Management

* Contract Management Software
Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
Example: Upside Software, Accruent Software, diCarta, I-Many.
* Distribution management Software

July 4, 2008 at 10:07 AM

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